Gene E. Gladden NIBS A.M. ASCE

Increase profitability. Simplify operation.

CEO’s – Lead Your AEC Firm By Example – Part 7

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Lead By Example

Is leading by example the solution?

Business development techniques alone will not be effective.

As a CEO, you need to lead by example and become actively involved in the success of your AEC firm. This includes providing guidelines for implementing business development techniques that work and being flexible enough to adjust these techniques if they prove not to be effective. Just setting forth a set of rules for how your AEC firm is to operate and expecting results is not enough.

Research clearly shows that a CEO is most effective when they become involved with all aspects of their company. The end result will be an AEC firm that stands out from the rest and finds success in a tough economic climate. In addition, if a client sees a well-organized AEC firm with an involved CEO they are likely to want to deal with this firm again.

 

CEO’s – Lead Your AEC Firm By Example – Part 6

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Lead By Example

Is leading by example the solution?

When AEC firms are trying to promote themselves to future clients, a few marketing tactics can be applied.

Do not focus on clients that used your firm’s service a long time ago. It is best to use recent work to attract new clients and acquire new contracts. New AEC firms tend to face challenges breaking into the business. One way to work around this is to avoid playing the “we’re a new firm” card. Strong leadership from a CEO can help an AEC firm find its place in an already crowded market. A ship without a captain isn’t likely to get anywhere anytime soon.

Most clients want to get down to business and starting with the services you are best at performing is the best way to sell your firm. Stay away from clichés. “We’re the best” or “We have thousands of satisfied customers” are too broad and work better for an advertising campaign. Do not say you can do everything when you cannot. Be honest. If there are certain services your firm does not perform that often, admit it. If a potential client asks a question, do not come up with an answer that means nothing. If you do not know, say you do not know or tell the client that you will get back to them. A CEO should run an AEC firm the same way on an internal level to set an example.